Foundation
- CSDM
- Instance design
- Groups & roles
- Security
Platform Delivery
Design. Build. Go-live.
A structured Now Platform implementation — CSDM, modules, ATF, and hypercare from Pune.
Platforms
Foundation, then modules.
Get the data model right. Then configure ITSM, ITOM, ITAM, HRSD, and CSM.
Module Delivery
- ITSM / ITOM / ITAM
- HRSD / CSM
- SPM
- Integrations
What we offer
What the implementation covers.
The delivery topics that take an empty instance to a used platform.
Discovery & Design
- Process workshops
- As-is / to-be
- Instance strategy
- Scope & backlog
- Now Create style
CSDM Foundation
- Foundation data
- Services model
- CI classes
- Location / dept
- One data language
Module Configuration
- ITSM
- ITOM
- ITAM
- HRSD
- CSM / SPM
Security & Access
- Roles & ACLs
- SSO / identity
- Domain if needed
- Data policies
- Audit trails
ATF & UAT
- Automated Test Framework
- Process UAT
- Defect burn-down
- Go-live gate
- Evidence pack
Go-live & Hypercare
- Cutover plan
- Training
- Floor support
- Hypercare weeks
- Handover docs
Industries
Where we implement.
Platforms we already take from design to go-live.
Manufacturing
BFSI & Insurance
Healthcare
Energy & Utilities
IT & ITES
Retail & Distribution
Proof of work
Implementations we have landed.
CSDM, modules, tests, and a go-live the desk can run.
01 / 04
ITSM First Release
Incident, request, and change live with training and hypercare.
Stack
What we implement on.
The Now Platform and the enterprise systems it has to live with.
ServiceNow
SAP
Salesforce
Microsoft
Oracle
IBM
AWS
Azure
Adobe
VMware
Red Hat
CitrixProcess
How we implement ServiceNow.
A six-step path from workshop to a supported go-live.
01
Discover
Workshops, process, and instance design.
02
Foundation
CSDM, groups, roles, and security.
03
Build
Configure modules and integrations.
04
Test
ATF, UAT, and a go-live gate.
05
Launch
Cutover, training, and hypercare.
06
Improve
Backlog, KPIs, and the next wave.
Why Sampro
Why programmes pick our build.
What you get when implementation is a method, not a scramble.
Faster platform launch
CSDM done first
ITSM to CSM cover
ATF as a gate
Lower delivery risk
Trained operating teams
Pune delivery factory
Clear next-wave plan