Sampro License India Private Limited
ServiceNow ITOM

IT Operations Management

See. Map. Prevent.

CMDB, discovery, service maps, and events — so operations act before users feel it.

Contact us

Platforms

Visibility first. Then operations.

Know what you have and how it connects. Then cut the noise.

Visibility

Visibility

  • CMDB
  • Discovery
  • Service mapping
  • CSDM
Operations

Operations

  • Event correlation
  • Noise reduction
  • Auto incident
  • Cloud health

What we offer

ITOM capabilities we deliver.

The operations topics that stop outages from being a surprise.

CMDB

CMDB

  • CI classes
  • Relationships
  • Reconciliation
  • Impact analysis
  • Data quality
Discovery

Discovery

  • Servers & network
  • Cloud accounts
  • Applications
  • Credentials / MID
  • Schedule & coverage
Service Mapping

Service Mapping

  • Business services
  • App dependencies
  • Entry points
  • Live topology
  • Change impact
Event Management

Event Management

  • Alert ingest
  • Correlation
  • Noise cut
  • Auto incident
  • Root event
Cloud Operations

Cloud Operations

  • AWS / Azure / GCP
  • Utilisation
  • Cost signals
  • Health
  • Hybrid view
CSDM Foundation

CSDM Foundation

  • Foundation data
  • Technical services
  • Application services
  • Offerings
  • One model

Industries

Where we run ITOM.

Operations floors we already map and monitor from Pune.

01

Manufacturing

02

BFSI & Insurance

03

Healthcare

04

Energy & Utilities

05

IT & ITES

06

Retail & Distribution

Proof of work

ITOM we have switched on.

Discovery, maps, and event noise-cut that operations can trust.

CMDB Rebuild
Discovery Coverage
Service Maps
Event Noise Cut

01 / 04

CMDB Rebuild

Clean classes, relationships, and reconciliation rules.

Stack

What ITOM sees.

Cloud, data centre, and enterprise stacks Discovery has to find.

ServiceNowServiceNow
SAPSAP
SalesforceSalesforce
MicrosoftMicrosoft
OracleOracle
IBMIBM
AWSAWS
AzureAzure
AdobeAdobe
VMwareVMware
Red HatRed Hat
CitrixCitrix

Process

How we implement ITOM.

A six-step path from empty CMDB to proactive operations.

01

Scope

Pick domains, clouds, and credentials.

02

CSDM

Set the data model before you discover.

03

Discover

MID servers, schedules, and coverage.

04

Map

Build application and business services.

05

Events

Connect monitoring and cut the noise.

06

Operate

Health dashboards and a runbook for the NOC.

Why Sampro

Why operations pick ITOM with us.

What you get when the CMDB is real, not a spreadsheet.

Full infrastructure view

Fewer surprise outages

Service-aware change

Noise-reduced events

Cloud and on-prem

CSDM done properly

Pune ITOM desk

Impact you can trust

Need a CMDB you can trust?

Talk to our Pune ITOM team and start discovery, maps, and events.

Contact NowLearn More →