Build
- Implementation
- Custom apps
- HRSD / CSM
- Integrations
Full Platform Partner
Implement. Run. Improve.
Implementation, apps, HRSD-CSM, integrations, managed services, and upgrades — one team.
Platforms
Build it. Then keep it healthy.
A delivery wave and a run desk. Same Pune accountable team.
Run
- 24×7 support
- Upgrades
- Enhancements
- SLA cover
What we offer
The ServiceNow services we provide.
Every important topic from first instance to the next family release.
Implementation
- Workshops
- CSDM
- ITSM / ITOM / ITAM
- SPM
- Go-live
Custom Apps & App Engine
- Scoped apps
- Studio
- UI / portal
- Business rules
- Performance
HR Service Delivery
- HR cases
- Onboarding
- Employee Center
- Lifecycle events
- HR knowledge
Customer Service Management
- Customer cases
- SLAs
- OM / CSM
- Communities
- Agent workspace
Integration Services
- REST / SOAP
- IntegrationHub
- ERP / CRM / HR
- MID server
- Watched flows
Managed Services
- 24×7 desk
- Incidents
- Tuning
- SLA model
- Enhancements
Migration & Upgrade
- Family upgrades
- Data move
- Legacy out
- Pre / post test
- Security checks
Virtual Agent & Now Assist
- Chat deflection
- Now Assist
- Summaries
- Agent help
- Safe prompts
Industries
Where we provide the platform.
Full-lifecycle ServiceNow programmes we already run from Pune.
Manufacturing
BFSI & Insurance
Healthcare
Energy & Utilities
IT & ITES
Retail & Distribution
Proof of work
How we stay on the platform with you.
Build, run, upgrade, and add modules without a new vendor each time.
01 / 04
Full ITSM + HRSD
One Employee Center for IT and HR requests.
Stack
The platform and its neighbours.
ServiceNow plus the ERP, CRM, cloud, and identity it has to live with.
ServiceNow
SAP
Salesforce
Microsoft
Oracle
IBM
AWS
Azure
Adobe
VMware
Red Hat
CitrixProcess
How we stay with you.
A six-step path from first wave to a platform you keep improving.
01
Advise
Pick modules and the first business outcome.
02
Implement
Foundation, modules, and integrations.
03
Launch
Train, hypercare, and a used portal.
04
Run
24×7 managed services on SLA.
05
Upgrade
Family releases without a freeze scare.
06
Expand
HRSD, CSM, SPM, or Now Assist next.
Why Sampro
Why clients keep one partner.
What you get when build and run sit in the same team.
Accelerated transformation
Less manual work
Scalable platform
Clear reporting
HRSD and CSM in house
Upgrade without drama
Pune 24×7 desk
Same team next wave